Terms of Service
Effective & Last Updated: October 30, 2026
1. Acceptance of Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “User,” or “you”) and Tech Agenz (“Company,” “we,” or “us”), registered in Pakistan. By accessing our website, purchasing our services, or engaging us for software engineering, WhatsApp automation, or ERPNext deployment, you agree to be bound by these Terms and our Privacy Policy.
2. Scope of Engineering Services
Tech Agenz provides bespoke software development, AI solutions, and systems integration services, including but not limited to:
- WhatsApp Business API automation & clinic scheduling
- ERPNext v15 implementation & Frappe multi-warehouse setups
- Real-time cloud POS & Kitchen Display Systems (KDS)
- Custom web applications using React 19, Node.js & PostgreSQL
- Legal tech practice portals and confidential intake engines
- AI chatbot development with Retrieval-Augmented Generation (RAG)
3. Statements of Work (SOW) & Milestones
Every custom project is executed under a detailed Statement of Work (SOW) or proposal defining project scope, deliverables, technology stack, acceptance criteria, milestone timelines, and commercial terms. Any alterations or scope expansions will be documented in a mutual Change Request order.
4. Intellectual Property & Code Ownership
Client Deliverables: Upon receipt of full payment for project milestones, Tech Agenz assigns to the Client all right, title, and interest in the custom application code, bespoke database schemas, and tailored assets created specifically for the project.
Pre-Existing IP & Open-Source: Tech Agenz retains ownership of proprietary libraries, pre-built utility scripts, and developer tooling. Open-source frameworks (e.g., React, Frappe, ERPNext, PostgreSQL, Node.js) remain governed by their respective open-source licenses (MIT, GNU GPL, Apache 2.0).
5. Commercial Terms & Invoicing
Unless otherwise agreed in a specific contract:
- Fixed-price projects are billed on milestone basis (e.g., 30% advance, 40% demo milestone, 30% final go-live deployment).
- Invoices are due within 7 business days of issuance via direct bank wire transfer or authorized digital payment gateway.
- Monthly support, cloud infrastructure hosting, and maintenance retainers are invoiced on the first day of each billing cycle.
6. Production Warranty & Bug Support
Tech Agenz provides a standard 30-day post-launch warranty for all custom software deliverables. During this warranty window, we fix any verifiable defects, bugs, or discrepancies against agreed specifications at zero additional charge.
7. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall Tech Agenz, its directors, employees, or contractors be liable for any indirect, incidental, punitive, or consequential damages, including loss of profits, data corruption, or business interruption arising out of your use or inability to use the software. Tech Agenz’s total cumulative liability shall not exceed the aggregate fees paid by the client under the specific SOW during the preceding three (3) months.
8. Governing Law & Dispute Resolution
These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. The courts located in Lahore, Pakistan shall have exclusive jurisdiction to settle any disputes, provided both parties agree to first attempt resolution via amicable negotiation in good faith.
9. Inquiries Regarding Terms
For questions regarding these Terms or to request a formal bilateral Master Services Agreement (MSA), reach out to our legal coordination team: